Refund policy

At veez, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our policy below to understand how returns, refunds, and exchanges are handled.

Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 4 days of delivery.
  • Be unused, unworn, and in its original condition.
  • Include all original packaging, tags, accessories, and manuals (if applicable).
  • Be accompanied by proof of purchase or your order confirmation.

We reserve the right to decline returns that do not meet these eligibility requirements.

How to Start a Return

To request a return, please contact us at veezonline4@gmail.com with the following information:

  • Your Order Number
  • The item(s) you wish to return
  • The reason for the return
  • Photos of the product (if it is damaged, defective, or incorrect)

Our support team will review your request and provide you with the next steps.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be processed to your original payment method within 18 days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Please note that original shipping charges (if any) are generally non-refundable unless the return is due to our error.

Exchanges

If you received a defective, damaged, or incorrect item, we are happy to offer an exchange, subject to product availability.

To request an exchange, please contact us at veezonline4@gmail.com within 3 days of receiving your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery.

To help us resolve the issue quickly, include:

  • Your Order Number
  • Clear photos of the item
  • Photos of the packaging (if applicable)

After reviewing your request, we will arrange an appropriate solution, which may include a replacement, exchange, or full refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products
  • Gift cards
  • Downloadable digital products
  • Perishable goods
  • Personal care or hygiene items that have been opened or used
  • Items marked as "Final Sale" or "Non-Returnable"

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item sent by us, veez will cover the return shipping costs.

For returns due to a change of mind or any reason not related to our error, the customer is responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Need Help?

If you have any questions about our Return & Refund Policy, please contact our customer support team at [EMAIL ADDRESS]. We're always happy to assist and will do our best to ensure your shopping experience with veez is a positive one.